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Privacy Policy
Terms of Service

Welcome to grillsandcookers.com. Engelbrecht Grills and Cookers Inc provides website features subject to the following conditions and terms of use. If you visit or shop at grillsandcookers.com, you accept and agree to be bound by these conditions and terms of use. Please read them carefully. This Agreement requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limits the remedies available to you in the event of a dispute.

PRIVACY

Please review our Privacy Notice, which also governs your visit to grillsandcookers.com, to understand our practices.

ELECTRONIC COMMUNICATIONS/AGREEMENT

When you visit grillsandcookers.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notice, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that these terms and conditions of use is a document that serves as a “writing” as defined by law. You acknowledge that you have the capacity to print out this Agreement and store the same for record keeping purposes and waive any claim under the statute of frauds or any similar statute that would block enforceability or admissibility of this Agreement for failure to meet the requirement of a “writing.”

COPYRIGHT NOTICE

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Engelbrecht Grills or its content suppliers and protected by United States and international copyright laws. All software used on this site is the property of its software suppliers and protected by United States and international copyright laws. www.grillsandcookers.com, including all other URL’s owned by Engelbrecht Grills and its owners, contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of www.grillsandcookers.com are copyrighted as a collective work under the United States, Canadian and International copyright laws. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way, exploit, the content, in whole or in part for any non-permitted purpose under the applicable copyright laws. You may download copyrighted material for your personal, non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made unless Engelbrecht Grills provides written authorization for you to do so. You acknowledge that you do not acquire any ownership rights by downloading copyrighted materials. Unless otherwise indicated, all displayed trademarks, service marks, trade dress and trade names are owned by Engelbrecht Grills or its affiliates and are proprietary to Engelbrecht Grills.

LICENSE AND SITE ACCESS

Engelbrecht Grills grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Engelbrecht Grills. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Engelbrecht Grills. Any unauthorized use terminates the permission or license granted by Engelbrecht Grills.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use grillsandcookers.com only with involvement of a parent or guardian. Engelbrecht Grills reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

COPYRIGHT COMPLAINTS

Engelbrecht Grills respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

RISK OF LOSS

All items purchased from Engelbrecht Grills are made pursuant to a shipment contract, which means that the risk of loss and title for such items pass to you upon our delivery of said item(s) to the carrier.

LIMITED WARRANTY

Engelbrecht Grills and Cookers Inc. herein referenced as "Engelbrecht Grills" warrants their products herein referenced as the "Product" will perform in accordance with the accompanying written materials for a period of one year from the date of receipt and (b) that the components of the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year. In the event applicable law imposes any implied warranties, the implied warranty period is limited to one year (365 days) from the date of receipt. Some states do not allow such limitations on duration of an implied warranty, so the above limitation may not apply to you. The 1000/2000 series carry a 25 year warranty on burn through on the body. This warranty is valid only if the Product is purchased directly from Engelbrecht Grills or from one of its authorized dealers and is non-transferrable. This product is intended for use solely for personal recreational purposes. Using the product in any other manner will deem this warranty void.

CUSTOMER REMEDIES

Engelbrecht Grills and its suppliers’ entire liability and your exclusive remedy shall be at Engelbrecht grills option, either (a) return of the price paid for the Product in exchange for the product, or (b) repair or replacement of the Product that does not meet this Limited Warranty and which is returned to the place of purchase with a copy of your purchase receipt. This Limited Warranty is void if failure of the Product has resulted from accident, abuse, misuse, neglect, misapplication or commercial use. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

NO OTHER WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENGELBRECHT GRILLS, THEIR SUPPLIERS, DEALERS AND DISTRIBUTORS DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE PRODUCT AND ANY RELATED OR ACCOMPANYING WRITTEN MATERIALS. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

NO LIABILITY FOR DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ENGELBRECHT GRILLS, IT'S SHAREHOLDERS, EMPLOYEES, SUPPLIERS, DISTUBITORS OR DEALERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF BUSINESS PROFITS, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR MISUSE OR THE INABILITY TO USE THIS PRODUCT, EVEN IF ENGELBRECHT GRILLS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE COMPANY’S AND ITS SUPPLIERS’ ENTIRE LIABILITY UNDER ANY PROVISION OF THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT BY ENGELBRECHT GRILLS. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

DISPUTES –

We agree that any dispute or claim relating in any way to your visit to grillsandcookers.com or to products or services sold or distributed by Engelbrecht Grills or through grillsandcookers.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow terms and conditions as a court would.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class action, class arbitration, or a consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

APPLICABLE LAW

By visiting and/or ordering through grillsandcookers.com, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Illinois, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute of any sort that might arise between you and Engelbrecht Grills.

ORDER ACCEPTANCE/CONFIRMATION

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Engelbrecht Grills reserves the right at any time after receipt of your order to accept or decline your order for any reason. Engelbrecht Grills reserves the right to reject any order you place, and/or to limit quantities on any order, without giving any reason. If Engelbrecht Grills rejects your order; we will generally attempt to notify you using your email address you gave when you placed the order.

Engelbrecht Grills requires all orders to be paid in full at the time of order placement. For products on backorder or noted having a lead time, Engelbrecht Grills will notify the customer via either by posting the information on www.grillsandcookers.com or by email. The time quoted for the backorder or lead time is an estimate and may change without notice. If you have questions regarding time of shipment please email info@grillsandcookers.com or write to the address listed below. Custom built orders and orders for the 2000 seriest are to be pain in full at the time of order and are non-refundable and non-returnable for any reason.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days minus a 15% restocking fee.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@grillsandcookers.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@grillsandcookers.com and send your item to: 1432 East 200N Road Paxton US 60957.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping

To return your product, you should mail your product to: 1432 East 200N Road Paxton US 60957 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRODUCT DISPLAY/COLORS

The Engelbrecht Grills site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using and the lighting on the product once delivered.

WEBSITE ERRORS

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Engelbrecht Grills reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Engelbrecht Grills will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Engelbrecht Grills Return Policy.

NO THIRD-PARTY BENEFICIARIES

You agree that, except as otherwise provided in this Agreement, there shall be no third-party beneficiaries to this Agreement.

LINKS

Engelbrecht Grills may provide, or third parties may provide, links to other Internet sites or resources. You acknowledge and agree that Engelbrecht Grills is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Engelbrecht Grills shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

SUGGESTIONS

We are always pleased to receive input from our customers and welcome your comments and feedback. Unfortunately, it is Engelbrecht Grills policy not to accept or consider new products, engineering drawings, advertisements, creative ideas, suggestions or materials other than ideas that we have, in writing, specifically requested. Please do not submit any unsolicited inventions, creative suggestions, ideas, notes, drawings, concepts or other similar information. We agree that any such unsolicited information shall become, and will forever remain, Engelbrecht Grills property. No such submission of any information will be subject to any obligation of confidence on Engelbrecht grills part and Engelbrecht Grills shall not be liable in any way for any use or disclosure of any such submission of information. Engelbrecht Grills shall exclusively own all now-known or future existing intellectual property rights to any unsolicited information of every kind and nature and shall be entitled to unrestricted use of such information for any purpose whatsoever, commercial or otherwise, without any consideration being owed or due to you.

The disclosure, submission or offer of any suggestions or other similar information by you will constitute an assignment to Engelbrecht Grills of all worldwide rights, titles and interests and goodwill in the suggestions without payment of any compensation. Suggestions submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

SITE POLICIES, MODIFICATIONS AND SEVERABILITY

Please review our other policies, such as our shipping policy, posted on this site. These policies also govern your visit to grillsandcookers.com. We reserve the right to make changes to our site, policies and these terms and conditions at any time. You understand that the terms and conditions of this Agreement may be revised at any time by Engelbrecht Grills, and agree that you will bound by such terms if you fail to give notice of objection within 40 days of receiving notification of the change in contractual terms via email delivered to the email address elsewhere provided by you. Please contact Engelbrecht Grills at the contact information provided on this site to discuss any provision of this Agreement that you object to before placing an order with Engelbrecht Grills or your continued use of this site. An internet link and information by which you may receive an additional full copy of this Agreement and its terms and conditions, free of charge, will be provided with each shipment of product by Engelbrecht Grills. If you object to any term or condition of this Agreement or otherwise do not wish to be bound by this Agreement, please return all products purchased, in an unused and new condition in the original packaging, to Engelbrecht Grills for a full refund. If you do not return the product(s) you purchased from Engelbrecht Grills within 14 days of receiving said products, then you agree to be bound and accept this Agreement. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

TERMINATION OF USE

Engelbrecht Grills may, in its sole discretion, terminate your account or your use of the site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Engelbrecht Grills reserves the right to change, suspend or discontinue all or any aspects of the website at any time without prior notice.

OUR CONTACT INFORMATION

Engelbrecht Grills and Cookers Inc

1432 East 200 North Road

Paxton, Illinois 60957